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empty file error with PDFs and OpenAI

Bug Reports

Hi, I often see PDF upload fail with OpenAI (that works with Anthropic).

See attached screenshot.

Posted by Eric Bowman ·
Status: Completed4 comments

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Comments4

  • Daniel Nguyen changed status to Completed
    Team•

    Oct 8

    Pinned

    I think i’ve fixed this. Can you confirm? I’ve tried a few times with different settings and looks like it working correctly now.

  • Daniel Nguyen

    Team•

    Feb 4

    Any chance you can share the pdf with me, if it’s not sensitive. Does it work with a different PDF? Is the PDF a scanned document? It usually happens when the pdf is not text-based and OpenAI model may have difficulty extracting the content from it.