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Cloud Sync Persistently Fails at 88%

Bug Reports

It is not an authentication error.

boltai-settings-diagnostics-20260715-104013.json

3.4 KB• Text



=== BoltAI Sync Error Report === Timestamp: 2026-07-15T06:38:23Z

SyncEngineError: Cloud Sync paused due to a sync authorization error. Retry or export diagnostics so we can investigate.

Full Error: authenticationError

=== End Report ===

Posted by Narain Jashanmal ·
Status: Completed5 comments

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Comments5

  • Daniel Nguyen changed status to In QA
    Team•

    Jul 19

    Pinned

    I’ve fixed this in v2.14, can you confirm?

    • Narain Jashanmal

      •

      Jul 19

      Confirmed. Thanks!

  • Daniel Nguyen changed status to In Progress
    Team•

    Jul 15

    Pinned

    Thanks for the report. I’ll investigate today. It’s likely that it’s related to the recent incident from our upstream provider (Supabase)

    • Narain Jashanmal

      •

      Jul 15

      Thanks Daniel.

      Huge fan of Bolt and really appreciate you picking this up so promptly and the transparency.

      • Daniel Nguyen

        Team•

        Jul 15

        Hey @Narain Jashanmal. From that quick diagnosis log, I was able to narrow down the issue. But it’s not enough to pinpoint the root cause. Can you help me generate the more detailed log using this guide:

        https://help.boltai.com/articles/4167611-how-to-export-diagnostics-for-cloud-sync-issues

        1. Open Settings → Developer → Diagnostics.

        2. Enable Enable settings diagnostics logging.

        3. Click Clear Captured Events.

        4. Return to Cloud Sync and click Retry once.

        5. Immediately return to Developer → Diagnostics and click Export Diagnostics Report…

        6. Send me the new JSON file (to hello@boltaisupport.com), then you can disable diagnostics logging again.

        Please also tell me whether you recently added any file/image attachments, and whether attachment uploads work in BoltAI mobile using the same account.

        Thanks in advance 🙏

        Update: sorry the email is hello@boltaisupport.com or you can send me directly daniel@boltai.com