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Cloud sync paused due to authentication error

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boltai-settings-diagnostics-20260601-095419.json

3.2 KB• Text

macOS Tahoe 26.3; Version 2; NA; NA; Attempt to sync to cloud; Cloud sync paused due to a sync authorization error (diagnostics attached). Thank you for looking into this.

Posted by Rachel Taylor ·
Status: Completed3 comments

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Comments3

  • Daniel Nguyen

    Team•

    Jul 19

    I think I’ve fixed this in v2.14. Can you confirm?

  • Daniel Nguyen

    Team•

    Jun 21

    Hey @Rachel Taylor, sorry for the delay. I recently released v2.13.4 to add more diagnostics data. Can you help me generate those logs for the issue. Also it should allow you to login again should this error happen. It might be able to resolve your issue thought I can’t promise as I wasn’t able to reproduce the issue.

    To generate the log, follow these steps:

    1. Open BoltAI Settings -> Developer.

    2. Turn on “Enable settings diagnostics logging”.

    3. Go to Settings -> Cloud Sync.

    4. Click Retry / Sync Now and wait until the Cloud Sync error appears again.

    5. Click “Export diagnostics…” on the Cloud Sync error banner.

      • If you do not see that button, go back to Settings -> Developer and click “Export Diagnostics Report…”.

    6. Save the JSON file and attach it here.

    7. After exporting, you can turn “Enable settings diagnostics logging” off again.

    The diagnostics report does not include your chat content, prompts, responses, API keys, or license key. It only includes redacted app/sync state, hashed identifiers, coarse error categories, and recent diagnostic events so I can see why Cloud Sync paused.

    cc @David

  • David

    •

    Jun 1

    I’ve had this issue as well…